FAQ

We consider several factors when communicating an estimated delivery lead time—the current shipping climate, the handmade nature of our products, industry-wide retail events, etc. 

We'll do everything we can to minimize changes and will be in touch with you every step of the way, from purchase to delivery.

Thank you for bearing with us! If you have any other questions regarding our lead times, please don't hesitate to contact hello@sixpenny.com.

We're currently building an updated order tracking system, so in the meantime our Customer Experience team will be able to provide the most detailed look at your order status. We'll also keep you posted along the way—you can expect email updates at important mile markers throughout the production and shipping processes (i.e. before your order arrives at our Los Angeles distribution center, once your order has shipped, and once we're ready to set up delivery). 

Any questions beyond that? Reach out to us via live chat or hello@sixpenny.com.

If your piece is being made-to-order, you can change your fabric or cushion fill within 10 days of purchase. After the 10-day mark, we'll need to cancel your order and place a new one. Just remember that any changes will add to your delivery lead time. 

We're unable to make any changes to ready-to-ship orders because, well, they're ready-to-ship! 

If you'd like to make a change to your order, contact hello@sixpenny.com with your order number and your request—we'll take it from there.

Made-to-order items can be canceled for free until they ship from our distribution center. 

If you cancel your order after it leaves our distribution center, a 10% restocking fee will be deducted from your refund. We'll reach out when production on your piece is complete and give you a heads up approximately one week before its arrival. 

Ready-to-ship items are taken directly from our distribution center inventory, so the no-fee cancelation window is small—typically a couple of days. If you'd like to cancel your ready-to-ship order, reach out to our team as soon as possible. 

If you need to cancel your order or have any questions regarding cancelations, contact hello@sixpenny.com.

Yes! We offer payment plans for orders between $50 and $20,000 through Shop Pay Installments (in partnership with Affirm).

You can preview sample plans directly from our product pages or at checkout. Click on the Shop Pay icon (you’ll be asked to set up an account if you don’t have one). Then, select “pay in installments” as your payment option. Shop Pay will ask you one or two quick questions and generate customized payment plans for your review. From there, you can review the terms and complete your purchase.

If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase. 

For more information, please visit https://shoppay.affirm.com/help/s/article/about-sp.

Payment options through Shop Pay Installments are provided by these lending partners: affirm.com/lenders and subject to an eligibility check. Options depend on your purchase amount, and a down payment may be required. Rates range from 0-36% APR.

Bi-weekly payment plans are interest-free, have no late fees, and don't affect your credit score. Monthly plans are determined before you complete your purchase. Late payments on monthly installments might impact your credit score.

State notices to consumers: https://www.affirm.com/licenses

Nope, you can only purchase Sixpenny furniture and slipcovers through our site. Any product purchased through third-party resale is ineligible for our warranty and company policies. 

We design, manufacture, and dispatch our furniture directly, which gives us visibility into our entire production line. Because we oversee the entire process from construction to delivery, we can confidently stand behind the integrity of our products. If a product is acquired through a reseller, that visibility no longer exists, and we cannot fully know how their previous handling and care of the product may affect its future.

Absolutely. Feel free to explore our Trade Program or reach out to us directly at trade@sixpenny.com.

Shipping is always free, and we offer two delivery service options— complimentary threshold delivery and white glove delivery, which costs $100.

If you’re ordering a large item (like a sectional) or have a tricky delivery path (like a walk-up apartment building), white glove delivery is the way to go.

While it’s too late to place a made-to-order or custom order and receive it by the holiday, we’ll do everything we can to make sure ready-to-ship items arrive by Christmas if ordered by the following dates:

Midwest, South, and Eastern US: Friday, 11/22

West Coast (& NV, UT, AZ, & NM): Wednesday, 11/27

Please note that our team and delivery partners will be out of the office Tuesday, December 24th, Wednesday, December 25th, Tuesday, December 31st, and Wednesday January 1st. There will be no delivery appointments available on those dates.

Usually, yes. In-stock items typically deliver within 2-3 weeks. To see if an item is in stock, click the "Ready to ship" box on any product page or look for a "Ready to ship" note near the product specs. 

Please allow our team an additional 7-10 business days to ship your order during sale periods. We'll do our best to meet the 2-3 week estimated delivery lead time, but an increase in volume can impact the time it takes to dispatch an order.

Shipping is always free, and we offer two delivery services. 

Threshold delivery is free: our delivery partner will bring your shipment to the front door of your house or apartment at your scheduled appointment time.

White glove delivery costs $100: our delivery partner will bring your shipment into the room of your choice, unpack your item, and complete any necessary assembly. 

To decide which option is best for you, read our post on the two delivery options and our tips to ensure a successful delivery. Take note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home. We recommend giving yourself an extra 1-2 inches of wiggle room—the team may refuse delivery if they don't feel an item will fit. No-fit deliveries are subject to a 10% restocking fee.

All deliveries require an appointment and signature. Once your order reaches the local facility, our delivery partner will contact you to confirm an appointment. Need to reschedule? Reply directly to your appointment confirmation or email delivery@sixpenny.com for assistance. 

Please note: Items that are returned without their original packaging will incur a 10% restocking fee.

You've ordered swatches, decided which Sixpenny piece to call yours, and set a countdown till delivery day—now what? Here's everything you need to know between now and when your order arrives.

1. Triple-check that your piece is going to fit comfortably in its final destination and along the path to get there. Measure your space and compare it with the dimensions listed on your item's product page. We recommend giving 1-2 inches of wiggle room for boxes to fit in entryways, stairwells, and twisty hallways. If you have a tricky delivery path, please email our delivery team as soon as possible.

2. If you ordered white glove delivery, clear out the room where your piece is going to live so our delivery partners can safely bring in your order and complete any necessary assembly. 

Please note: Our delivery partners aren't able to move, disassemble, remove or dispose any existing furniture items or doors. If our carriers don't feel they have sufficient space to make a successful delivery, your order will be returned to our warehouse and is subject to a 10% no-fit restocking fee.

3. Ask your building management if a Certificate of Insurance (COI) is required—a COI serves as proof that a delivery company possesses insurance that'll provide coverage for them and the building they are working in should any major incidents occur. Request a sample COI from your building and send it over to our team at delivery@sixpenny.com—we'll take care of the rest! The sooner we receive this, the better. COIs can take 3-5 business days to process.

Please note: If our delivery partner doesn't have sufficient time to process the COI, your delivery may be postponed or delayed.

4. On delivery day, make sure to inspect your piece for any damages and sign for the order. Damages must be reported within five days and if you're unsure about your order, hold onto the original packaging. Orders returned without packaging are subject to a 10% restocking fee. 

Please note: If your order was deemed undeliverable, please contact delivery@sixpenny.com as soon as possible.

Measuring your space for delivery is a crucial step in the order process, and important details are often overlooked.

Taking note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home can often make or break a smooth delivery. We recommend giving yourself an extra 1-2 inches of wiggle room.

Keep in mind, no-fit deliveries are subject to a 10% restocking fee. Carriers may refuse delivery if they don't feel an item will fit, so please take the time to measure.

For more info, check out our post on how to measure for delivery.

For large items (like sofas), we use trusted third-party delivery partners. Once your order reaches the local facility, our delivery partner will contact you to confirm an appointment. Need to reschedule? Reply directly to your appointment confirmation or email delivery@sixpenny.com for assistance.  

For smaller items (like slipcovers), we ship with UPS.

A certificate of insurance (COI) is a document which proves a delivery company possesses insurance which will cover them and the building they are working in should any major incidents occur.

Ask your building management if they require a COI for delivery. If they do, request a sample copy and send it over to our team at delivery@sixpenny.com.

COIs can take 3-5 business days to process so the sooner we receive it, the better. Please note that if we do not have sufficient time to process your COI, delivery may be postponed.

Once our delivery partner completes processing, they’ll send the COI directly to you and your building.

If the estimated delivery lead time in your order confirmation no longer works for you, please reach out to hello@sixpenny.com as soon as possible. 

We're able to hold shipments at our distribution center for up to 30 days free of charge. Extended holds up to 90 days can be requested at an additional cost. Please note that hold fees are non-refundable.

Orders that have already left our distribution center and are en route to the local hub can be held at our delivery partner's facility for up to 30 days without any fees.

If your item arrives damaged, please contact our team at hello@sixpenny.com within 5 days of delivery so we can get you set up with a replacement. 

If only your slipcover is damaged, there's no need to send back the entire item. However, we ask that you return the slipcover itself once your replacement arrives, regardless of the state it's in—there's a lot we can learn from studying returns. We'll provide a pre-paid return label in the parcel with your replacement, and you can use the packaging to ship the original slipcover back to our distribution center.

Please email hello@sixpenny.com to inquire about international shipping options. Orders shipped outside the contiguous United States are final, not eligible for return, replacement, or exchange, and void of warranty.

Our materials are sourced globally (French flax, American and Austrian oak, etc.), our products are designed in New York, NY, and the final products are crafted with two long-term, state of the art production partners in China—one of which we own ourselves.

We've built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. We would never claim to make the cheapest product—that’s not our goal—but we do aim to provide the best quality furniture that your money can buy.

No one knows more about your home than you, and only you can honestly gauge which materials best suit your lifestyle, family, or four-legged friends.

Expect the odd spill? Stick to fabrics you can spot clean and colors unlikely to fade in the wash. Does your pet treat sofas like scratching posts? Consider heavier fabric weights and tighter weaves. 

We suggest checking out our post on how to choose the best fabric for your kids, and how to choose the best fabric for your pets, for more info. 

While we'd never call our fabrics "performance" (since we refuse to use the harsh chemicals required to repel stains), our fabrics are incredibly durable and relatively easy to care for with a little TLC.

The Washed Cotton Linen is our lightest fabric, but offers a crisp breeziness that makes it one of our best-sellers. In fact, it is so pleasantly lightweight that it naturally develops a subtle crimp and slight give during the weaving process. 

These characteristics, while wonderful to spend time on, aren't as well-suited for our fixed collections like Aria and Olea (those with slipcovers that attach to the underside of the frame using Velcro). A crinkly, slightly stretchy fabric simply doesn't shine when pulled taut and anchored into place. 

Longevity is also a factor. While Washed Cotton Linen is quite durable, excess tugging, stretching, and Velcro-ing do put such a lightweight fabric at risk for over-stretching, sagging, and even tearing, so we only offer it on collections with slipcovers that hang freely.

Thread-Dyed Cotton Linen is a cotton linen blend, not unlike some of our other fabric families, but the biggest difference (as you might've guessed by the name) is the way the fabric is dyed. While our other fabrics are dyed after the fabric has been woven into a fabric sheet, we dye each individual yarn of Thread-Dyed Cotton Linen, and then weave the sheets of fabric. 

By saturating each thread with pigment before the weaving process, we're able to achieve stunning color depth and variation, and can offer a product that is colorfast and relatively easy to care for. 

Our Meridian Leather is a unique, nubuck leather which we believe is one of the most luxurious leathers your money can buy.

The full grain French hides are drum dyed for color richness and depth and hand-sanded for hours on end to create a seductively soft and impressively worn-in feel. Calling this just any old leather is like calling cashmere just any old fabric. 

There’s a wonderful suede-ish quality to it—except in the case of actual suede, the bottom (weaker) side of the hide is used. Again, these are all full grain hides—the highest quality leather on the market—double-stitched at every seam and meant to last and please for a very long time.

Listen, we know leather isn’t for everyone, and we especially know this particular leather isn’t for everyone. It features natural color variation, and can be trickier to clean than a cotton slipcover. But if you’re looking for something a little less expected, something truly indulgent, something that’s a lot softer than your run of the mill, stick-to-your-legs shiny leather, you will absolutely fall in love with Meridian Leather.

The short answer is no, but the longer answer requires some context.

While the benefits of traditional "performance" fabrics are obvious, the downsides are concerning. These harsh chemicals, often full of PFAS and other endocrine-disrupting compounds, come into contact with your skin each and every day, and pollute the environment every time they're washed.

At Sixpenny, we refuse to use chemical coatings on our slipcovers, and as a result you’ll never hear us call our fabrics “performance”. Instead, our all-natural and recycled fabric catalogue prioritizes common-sense care over any chemical miracles.

That doesn't mean our fabrics don't perform well. In fact, our Recycled Poly Weave was created as a "performance" alternative—a highly durable, super easy-to-clean fabric made without any chemical coatings, and without using any virgin polyester. For more info, check out our post on "performance" fabrics.

Our Feather Down and Poly Fill cushions look and feel very similar. We engineer our shredded Poly Fill to mimic the decadent, sink-in experience associated with feather-filled cushions, and truthfully, sometimes we can't even tell the difference. 

Our Poly Fill consists of entirely vegan poly fiber, while our Feather Down is a mix of ethically-sourced feather, ethically-sourced down, and vegan poly fiber. 

Both fills are loose (not just big bricks of foam), and contents will shift around and shape to your favorite spots over time. Regular fluffing is strongly encouraged for both Feather Down and Poly Fill cushions to keep them looking and feeling like their prettiest, perkiest selves.

For more info, check out our post on Feather Down and Poly Fill.

We're an almost entirely vertical company, which allows us to be very deliberate about the vendors we work with. Our distributor only uses non-live-plucked down feathers, which they obtain as natural byproducts of the food industry. They're audited and inspected by the Feather and Down Association every year, and their certification is renewed annually. 

Of course, we understand that Feather Down isn't for everyone. It's why we put so much effort into making our Poly Fill as similar in feel as possible.

Every seat cushion contains a foam core (except for the Bene dining collection), regardless of whether you choose Feather Down or Poly Fill—this provides the seat with structure for longevity and stability, so you don't sink so far into your sofa that you can't get up. Beyond that, every seat cushion contains at least some (for both Feather Down and Poly Fill) vegan poly fiber. It's a soft, durable material that helps add balance to even the feather and down cushions. That leaves a little less than a third for your choice of fill.

In the case of Feather Down orders, that remaining loose fill is feather and down (9:1 feather to down ratio, because if we added any more down you'd sink all the way into the floor). For Poly Fill orders, it's just more of the same vegan poly fiber. 

Back cushions contain no foam, and are filled with 70% feather and down and 30% vegan poly fiber for Feather Down orders. Poly Fill orders are filled with 100% vegan poly fiber.

"High Density Foam" is a material commonly used in furniture construction for structure and stability. As a rule, the higher the density, the longer the foam (and your furniture) will maintain its shape. A foam density of 23kg/m3 or above is generally considered high density.

Density is the measurement of mass by volume—how much stuff is compacted into a single unit of space. The "firmness" of foam is measured by how much pressure is required to compress it. Two pieces of foam can have the same density but different levels of firmness. 

A "Support Layer" of high density foam sits at the center of all cushions to help maintain their shape over time. These layers have a firmness of 35 to provide stability and a level surface for the loose fill. 

"Comfort Layers" of high density foam—which varies by collection—are less firm than the Support Layer, in order to provide a cushy seat-feel. 

Our more upright collections and dining styles require a bit more structure and perk than sofas built for lounging—these cushions may contain additional "Firmness" or "Foundational" layers.

That's not to say our collections constructed without Comfort Layers aren't soft—our ethically-sourced Feather Down or Vegan Poly Fill lends a bit of fluff to all our styles. Check out Collection Comfort, Compared to determine the seat feel that's best for you.

Unfortunately, no. All of our products are made using collection templates, and we're unable to break apart a style in order to sell pillows or cushions separately (not even Olea's adorable round back cushions). Lumbar cushions are included on some specific collections (Aria, Elias, Camino, and Devyn sectionals), while Gabriel has extra arm pillows.

If you need to order a replacement cushion for a product you already own, contact our team at hello@sixpenny.com, and we'll happily look into it.

Kiln-dried hardwood and plywood reinforcement forms an indestructible frame. Frames are reinforced with corner blocking for increased stability, and finished with high-tenacity webbing and spring suspension systems.

Yes! All of our sectional components feature a zinc alligator clip mechanism on the underside that allows each piece to detach and reattach. Modular sectionals are all about options and are meant to grow and change with you and your space. Add a couple of ottomans for extra seating or to create the perfect perch for your tired feet. Take a section from the center and push it across the room to create a chair and loveseat set. For more ideas check out our posts on maintaining your sectional and revitalizing your space. 

If you'd like to place an order or receive a quote for an individual component of a sectional, reach out to design@sixpenny.com. Please note that all individual modular pieces are considered special orders and are final sale—they cannot be returned or exchanged.

Yes! All of our sectional components feature a zinc alligator clip mechanism on the underside that allows ottomans to detach and reattach.

For more info, check out our post on adding to, rearranging, and maintaining your sectional.

We don't treat our slipcovers with any "protective" coatings (water resistance, stain repellent, etc.)—it preserves the integrity of our fabrics and avoids direct contact with unnecessary chemicals. It also means your slip will need a little extra TLC from time to time. For detailed care instructions for your specific fabric, check out our post on how to clean your slipcover.

For natural linen and cotton, dry cleaning will deliver the best, most consistent results. (Think of a high-quality linen suit. You could wash it at home, but why?) Machine washing is possible with cold water, mild detergent, and a cautious eye. 

For fuss-free cleaning, try our best performing fabric, Recycled Poly Weave.

Remember to close all zippers—they can catch on a seam and tear your slipcover if left open. While we always recommend washing every component of your slipcover consecutively to maintain color uniformity, it's important to wash every piece of the slipcover on its own. Overstuffing the machine can damage the integrity of the material, as can the friction of rubbing against another fabric. Spot-cleaning is tricky and not recommended for every fabric. 

Recycled Faux Fur can be washed on a gentle, cold cycle in your home machine (as long as your unit doesn't have an agitator). Air-drying is recommended. It can also be spot-cleaned, depending on the fabric and the nature of the stain. 

A vacuum—with an upholstery attachment if you have one—works best for everyday dust and dirt. 

Spills happen. When they do, it's best to attack them as soon as possible by absorbing excess liquid with a clean, dry cloth or scooping away standing spills, like ketchup, with a spoon. Do not rub—it can embed the spill further into the fabric fibers and worsen things. 

Spot-cleaning is tricky and isn't recommended for every fabric—our hand-dyed linens (Light Weight Linen, Medium Weight Linen, and Washed Cotton Linen) are particularly prone to fading and discoloration if spot-cleaned. Other fabrics, such as our Thread Dyed Cotton Linen and Recycled Faux Fur, respond beautifully to spot cleaning within the boundaries of their care instructions. 

For more info, check out our post on how to clean your slipcover.

Simply put, your Sixpenny won't look photoshop-perfect all the time—and it isn't meant to! Slipcovers aren't stapled down like traditional upholstery—they'll move around the more you sit on them. Natural, uncoated fabrics will wrinkle, crease, and gradually break in. We love the casual-chic style of our slipcovers, but there are ways to keep your slip looking neat without compromising its "artfully breezy" beauty.

A steamer goes a long way toward relaxing wrinkles (which will, in turn, relax you). Even a small handheld steamer will do the trick.

A bit of strategic zhuzhing (and some help from your trusty steamer) will fix an uneven skirt or wobbly seams. Pull the seat cushions off so you can adjust the entire slip to sit the way you like, and tuck the loose fabric into the frame to keep it tidy.

For more info, check out our post on how to keep your slip looking its best.

First, keep in mind that these are not super upright foamy sofas. They will shrug and slouch and show signs of life—that’s the whole idea. To keep your cushions nice and lofty, give them a good fluffing every so often. It will help your sofa look great for longer, and ensure that the cushions wear in more evenly.

Our fabrics are rigorously tested to ensure they meet the industry-established benchmarks for colorfastness and fade resistance. However, all materials fade with time. And remember, we don't coat our slipcovers with any extraneous chemicals—so no water or stain repellants, flame retardants, or sun protection.

Avoid placing your piece directly in the sun's path or in front of heat sources like radiators to prevent accelerated fading—dark and highly pigmented colors are generally more susceptible to fading since they absorb light and heat. Periodically rotating your cushions also goes a long way.

For more info, check out our post on colorfastness.

We pre-wash our fabrics during production to rid them of any excess dye. Even so, it's normal to see some subtle fading the first time you wash your slipcover—especially if you're dealing with natural linen or cotton. Pigment-dyed fabrics like our Light Weight Linen, Medium Weight Linen, or Washed Cotton Linen are particularly susceptible to fading in the wash. 

The fibers of dark and vivid fabrics are saturated with more pigment than lighter, more muted tones, so don't be alarmed if you see a bit of runoff the first time you wash your slip at home. (Think of a good pair of dark denim jeans—it's often recommended to wash denim in cold water before wearing them to remove excess dye, lock in the color, and prevent color transfer.)

For more info, check out our post on colorfastness.

Every so often, give your Meridian Leather a quick brush to distribute its natural oils and maintain its luster and decadent texture. 

Brushing the leather in both directions for five minutes should do the trick. For regular upkeep, it's best to use a brush with soft bristles specifically designed for the delicate nap of nubuck. This is also the best way to remove everyday dust and dirt. 

For dirt that's a bit more caked in, you'll first want a brush with coarser bristles, like brass wire. (Don't go attacking it with steel wool or anything, we're still talking brushes designed with fine leather in mind.) 

For spills, gently soak up standing liquid with a clean, dry cloth before lightly dabbing to prevent stains. Spills happen, but they should be taken care of as quickly as possible. 

We don't specifically recommend the use of leather cleaner or conditioner. But, if you do, make sure it's suitable for nubuck furniture, and test it out on an inconspicuous spot to make sure it doesn't affect the look or feel of the nubuck once it dries. 

To prevent fading, keep your Meridian Leather out of the path of direct sunlight and periodically rotate your cushions. 

For more info, check out our post on how to care for Meridian Leather.

Please keep in mind that natural wood is susceptible to heat and water damage, and we treat our woods lightly to preserve their natural beauty—especially our reclaimed woods. Place coasters, trivets, and placemats under food and beverages to avoid rings and stains, and take care when placing or moving heavy or sharp objects on the tabletop to prevent scratches.  

Use a soft, dry cloth or feather duster to remove regular dust and dirt. Wipe up spills with a clean, dry cloth (and try to catch them as quickly as possible!). If you wipe down your table, use a lightly dampened cloth and wipe the entire tabletop to ensure that the finish wears evenly. (A bit of color transfer on the cloth is normal.) 

For more info, check out our post on how to care for your wood table.

Wipe the tabletop regularly with a clean, damp cloth. Dusting often will prevent an excessive accumulation of dirt or crumbs in the pits on the stone's surface. You can also use a handheld vacuum or soft brush to remove dust or debris. 

For spills, it's best to act quickly, especially given travertine's fibrous structure. Wipe up spills with a clean, dry cloth to avoid staining. For tough stains, add a small dab of mild dishwashing liquid. Avoid using harsh or abrasive cleaners. 

As with all natural materials, a little mindful care goes a long way in preventing damage, so avoid placing food or beverages directly on the tabletop whenever possible. Always use a coaster or trivet—especially near acidic foods like coffee, wine, and tomatoes. 

For more info, check out our post on how to care for your travertine table.

If your new furniture arrives before your space is ready for it, we recommend storing your piece in a climate-controlled environment away from the elements. A dry location with low humidity and no direct sunlight is best.

It's safest to keep your products in their original boxes, but don't forget to inspect the order shortly after delivery to ensure it wasn't harmed in transit. Any damage must be reported within 5 days of you receiving the order.

Also, make sure to store your products upright (there are arrows on the box indicating the top and bottom). If you stack your boxes, place equal-sized packages on top of each other. 

For more info, check out our post on how to store your Sixpenny. 

Design consultations allow you to connect one-on-one with our team for guidance—wherever you are in your Sixpenny journey. Our Design & Custom team can help you find the best collection for your home and point you toward materials that suit your needs. We can even help you plot a cohesive floor plan. Everything will be summed up in a deck, complete with renderings and a personalized floor plan. 

Contact our Design & Custom team to schedule your free consultation.

Yes! We’re happy to discuss customization options for your Sixpenny piece—modified dimensions, configurations, etc.—to ensure the perfect fit for your home. You can also work with our design team to create something uniquely you. Our team provides material suggestions, configuration concepts, styling options, and a cohesive floor plan that both complements and accentuates your space. Renderings and price quotes are valid for 14 days, and the estimated lead time for custom orders is 12-14 weeks. 

Contact our Design & Custom team to schedule your free consultation. 

Custom orders are final sale—they are not eligible for returns, exchanges, or promotions. But rest assured, we won't approve a design if we aren't confident it will work in your home.

Returns: We offer free returns within 30 days of receipt for items in original condition. If you're unsure about your purchase, remember to keep the original packaging—there will be a 10% restocking fee for items returned without it. Also note that white glove shipping costs are non-refundable and custom orders are final sale. 

Exchanges: We can offer exchanges on certain items within 30 days of receipt. Please note that we do not accept exchanges for leather items.  

If you'd like to return or exchange an item, please contact hello@sixpenny.com.

Yes, you can exchange your fabric slipcover free of charge within 30 days of receipt. If you'd like to exchange your slipcover, reach out to hello@sixpenny.com and we'll get the ball rolling. Please note that leather items cannot be exchanged, and slipcovers for custom items are final sale (cannot be returned or exchanged). 

You can keep your slipcover until the new one arrives—we only ask that you mail it back in its original condition within 2 weeks of receiving the new slipcover. Your parcel will include a prepaid return shipping label, and you can use the packaging to send your original slipcover back to our distribution center. 

Before processing the exchange, we'll send you a contract with a one-time payment authorization form. By signing this form, you agree to send the original slipcover back to us within 2 weeks of receiving your exchange and acknowledge our right to charge you for the new slipcover if the original is not returned within that timeframe.

Yes! Made-to-order pieces are products listed on the site that aren't immediately available for shipment, but they do fall under our standard 30-day return policy. 

We construct made-to-order pieces from scratch, and the estimated delivery lead time is 10-12 weeks. 

A "custom order" is a piece with modified features or dimensions and is not eligible for return or exchange.

Yes! Our Limited Lifetime Warranty covers the original retail purchaser on all frames, springs, joints, legs, and hardware for the normal household useful life of the products. This Limited Lifetime Warranty does not apply to fabrics, cushioning, seams, tufting, stains, finishes, or any reclaimed wood materials.

For full details around our Limited Lifetime Warranty, please see our Terms of Service.

We're happy to honor sale prices on orders placed up to 14 days before a sale begins. Reach out to our team at hello@sixpenny.com with your order number, and we'll help you out.

We cannot honor sale prices on orders placed after a sale ends.

No—our policy doesn't allow for any wiggle room. We'll honor the sale price on orders placed up to 14 days before a sale begins, but we can't price adjust outside that window.

Rest assured, we're committed to getting you the best quality furniture for your money, regardless of whether you purchase during a sale. We design and manufacture all our furniture directly—this enables us to cut traditional costs that typically inflate prices.

We can't combine promotions, but all orders placed up to 14 days before a sale begins are eligible for a price adjustment. If you've used another promo code to place an order within that timeframe, reach out to hello@sixpenny.com and we'll honor the higher discount.

Custom orders—orders made with specifications other than the existing assortment available on our site—are final sale and not eligible for promotions.

But we're happy to assist with custom requests! Reach out to our Design & Custom team and we'll get back to you with a price quote and rendering. As a reminder, quotes for custom orders are valid for 14 days.

What is it about home?

Maybe it’s the way your things are just so. Or maybe it’s the way your things are all over.

Maybe it’s letting down your hair. Or letting out the dog. Or maybe it’s getting back to work.

Maybe it’s a sigh of relief—the peace and quiet. Or maybe it’s a kitchen timer, a blaring TV, and a “why is there blue marker on the sofa?”

At Sixpenny, we know home doubles as an office, a ballfield, and a movie theater. We understand that home sometimes looks more like a zoo than a museum. And we believe that no matter the shape, size, and state of your home, it should be the most comfortable, personal, enriching space in your world.

The way we see it, a successful furniture design always checks two boxes. The first box is “time” and the second box is “time”. Stay with us.

Think about all the time you spend with your furniture. Aside from your bed, your devices, and your toothbrush, few things in life get as much use. Now think about how long you keep your furniture. Longer than some past relationships? Longer than your car? Probably.

In order to comfort you day in and day out, and to outlast years of scratching paws, impromptu guests and wine spills, your furniture should be designed to enrich your life—to be sure all that time is well-spent. 

We source the most luxurious, natural and recycled fabrics, overstuff our cushions with ethically-sourced down feathers and recycled vegan poly, and handcraft every frame from kiln-dried solid hardwood, to ensure that every piece of our furniture is timeless.

Our goal was to create the best quality furniture money can buy.

By designing, sourcing, and manufacturing all our furniture directly, we cut out traditional costs that normally inflate the price you pay by as much as six times. It allows you to get a better product for your money.

We've built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. And because we're a truly vertical company, we don’t have to sacrifice quality to offer you a more reasonable price.