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We get it—buying furniture online raises some questions. Our goal here is to provide you with the most genuine, real-life-tested answers so you feel confident and informed.
Still need help?
Visit your account dashboard to check in on an order at any time.
We're currently building an updated order tracking system, so in the meantime our Customer Experience team will be able to provide the most detailed look at your order status. We'll also keep you posted along the way—you can expect email updates at important mile markers throughout the production and shipping processes (i.e. before your order arrives at our Los Angeles distribution center, once your order has shipped, and once we're ready to set up delivery).
Any questions beyond that? Reach out to us via live chat or email [email protected].
Great question. The short version (as you might've guessed) is covid-19-related port congestion.
The longer version is that an unprecedented surge in shipments nationwide, met with a severe shortage of staff (due to covid-19 contraction or great precautions) has made it very difficult for us to predict when orders arriving at our California ports can get picked up and transferred to our warehouse, and ultimately to you. Ships can't dock, those carrying covid-related supplies receive priority, and something's got to give.
We've worked hard to streamline as much of the process as we can control, and the 14-16 week timeline is our way of setting realistic expectations based on what we've seen on the ground over the last several months.
So thank you for bearing with us! If you have any other questions regarding our lead times or covid-19-related updates, please don't hesitate to email [email protected].
If you would like to change your fabric or fill choice, you can do so within 10 days of purchase. Please note that this will add to the delivery lead time.
Any modifications after the 10-day mark will need to be processed as a cancelation.
If you would like to cancel your order before it ships, you can do so free of charge. Orders canceled after an item ships will incur a 10% restocking fee.
If you’d like to change or cancel an order, email [email protected] with your order number and your request and we'll take it from there.
We're happy to help you with any custom requests. Email [email protected] so we can get a sense of your needs, and provide you with a quote.
Please note that custom orders are not eligible for promotion and are final sale.
A made-to-order piece is any item from our current catalogue that we don't currently have in stock. If you order a made-to-order item, we will make it from scratch, just for you. The lead time for these orders is currently 14-16 weeks, and our normal 30-day return policy applies.
Custom orders are those with specifications other than the existing assortment available online (i.e. an Aria Banquette with updated dimensions). If you request a custom order, we'll get back to you with a price quote and rendering. Please note that custom orders are not eligible for promotion and are final sale.
Nope, you can only purchase Sixpenny furniture and slipcovers through our site. Any product purchased through third-party resale is inelgible for our warranty and company policies.
We design, manufacture, and dispatch our furniture directly, which gives us visibility into our entire production line. Becuase we oversee the entire process from construction to delivery, we can confidently stand behind the integrity of our products. If a product is acquired through a reseller, that visibility no longer exists, and we cannot fully know how their previous handling and care of the product may affect its future.
All of our furniture ships free to the lower 48 states.
Usually, yes. These in stock items normally arrive within 2-3 weeks. To see whether we have an item in stock and ready to ship, click the "Ready to ship" box on any product page or look for a "Ready to ship" note near the product specs.
Shipping is always free, and we have two options for delivery: Threshold delivery is free. White glove delivery is $100.
Threshold deliveries will be left at the front door of your house or apartment.
White glove deliveries will be brought into the room of your choice, unpacked, and assembled. You can also request that our delivery team remove all packaging. (Just remember to hang onto that packaging if you think you might want to return your order.)
If you’re ordering a large item (like a sectional) or have a tricky delivery path (like a walk-up apartment building), white glove delivery is the way to go.
Most of our products are delivered using free scheduled delivery. Our delivery partner will reach out to you to schedule a time window that works. On delivery day, they’ll bring the item to your doorstep.
You can also opt for white glove delivery for an additional $100 at checkout. Same idea as the scheduled delivery above, except our carrier will also bring the item into your room of choice, unpack it, and discard the packaging materials (if you like).
Please note: all deliveries require a signature (except those delivered by UPS).
This is a super important step that often gets overlooked. We've prepared a little illustrated guide to help you prepare for a successful delivery day.
Measuring the height, width, and depth of doorways, hallways, stairwells and elevators leading into your home can often make or break a smooth delivery.
Each of our product pages lists dimensions (in inches) for your reference.
For large items (like sofas), we use trusted third-party carrier partners. For smaller items (like slipcovers), we ship with UPS.
If your item arrives damaged, please contact us within 5 days of delivery so that we can help set you up with a replacement. If there is damage to the slipcover only, no need to send back the entire item—we will work to get you a replacement slipcover as quickly as possible.
At the moment, no. The pandemic has made delivering within the U.S. challenging enough as it is, and we're focusing all our efforts on meeting that challenge thoughtfully. If at some point we do offer international shipping, we'll make sure to update this answer so you'll be the first to know.
Try your new furniture 30 days. Not over the moon? Returns and exchanges are free.
Returns: We offer free returns within 30 days of receipt for items in original condition. If you're unsure about your purchase, remember to keep the original packaging—there will be a 10% restocking fee for items returned without it. Also note that white glove shipping costs are non-refundable and custom orders are final sale.
Exchanges: We can offer exchanges on certain items within 30 days of receipt. Please note that we do not accept exchanges for leather items.
If you'd like to return or exchange an item, email [email protected].
Yes! Our Limited Lifetime Warranty covers the original retail purchaser on all frames, springs, joints, legs, and hardware for the normal household useful life of the products. This Limited Lifetime Warranty does not apply to fabrics, cushioning, seams, tufting, stains, finishes, or any reclaimed wood materials.
For full details around our Limited Lifetime Warranty, please see our Terms of Service.
If you place an order within 14 days of the start of a sale, we'll happily honor the sale price. Feel free to reach out to [email protected] if your order falls inside of that window.
Also, keep in mind that we design and manufacture all of our furniture directly, which enables us to cut traditional costs that typically inflate prices. Rest assured, you will always be getting the best quality furniture for your money, regardless of whether you purchase during a sale.
We can't stack promotion codes, but all orders placed within 14 days of the start of a sale are eligible for a price adjustment. If you've used a promo code to place an order within that timeframe, reach out to [email protected] and we'll honor the higher discount.
A global tour of the finest quality fabrics and woods comes together at the hands of decades of hands-on craftsmanship.
Our materials are sourced globally (French flax, American and Austrian oak, etc.), our products are designed in New York, NY and Boulder, CO, and the final products are crafted with two long-term, state of the art production partners in China—one of which we own ourselves.
We're also planning to set up a production and assembly facility in Los Angeles, CA in 2021 (or as soon as the pandemic makes such an investment safe and responsible).
We‘ve built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. We would never claim to make the cheapest product—that’s not our goal—but we do aim to provide the best quality furniture that your money can buy.
Our entire fabric catalogue is all natural, so from a health and wellness perspective, every one of them is life-friendly. In general, all our fabrics hold up beautifully to daily wear and tear, and are simple to keep clean. We’re dog owners who’ve dealt with our fair share of accidents, and our home sofa still looks as good as the day we got it.
That said, you’ll always be the best judge of what kind of fabrics suit your home environment. If your cat loves scratching the furniture, you’ll be safer with more tightly woven fabric options like Cotton Canvas or Light Weight Linen. If your dog jumps onto the sofa after each muddy play session, you'll be glad to have chosen a slightly darker color like Moon Dust or Ink Cap.
Since every home is different, we suggest you order swatches so you can get a feel for the fabrics and colors yourself.
Our newest collection features a unique, nubuck leather which we believe is one of the most luxurious leathers your money can buy.
The full grain French hides are drum dyed for color richness and depth and hand-sanded for hours on end to create a seductively soft and impressively worn-in feel. Calling this just any old leather is like calling cashmere just any old fabric.
There’s a wonderful suede-ish quality to it—except in the case of actual suede, the bottom (weaker) side of the hide is used. Again, these are all full grain hides—the highest quality leather on the market—double-stitched at every seam and meant to last and please for a very long time.
Listen, we know leather isn’t for everyone, and we especially know this particular leather isn’t for everyone. It features natural color variation, and can be trickier to clean than a cotton slipcover. But if you’re looking for something a little less expected, something truly indulgent, something that’s a lot softer than your run of the mill, stick-to-your-legs shiny leather, you will absolutely fall in love with Meridian Leather.
The feel. Feather Down cushions are finished on top and bottom with a layer of 70% luxe feather down (90% feather, 10% down) and 30% poly fiber. Whereas Poly Fill cushions use a purely vegan poly fiber mix. Both cushions have the same high-density foam core which provides stability and longevity.
The Feather Down cushions will offer more of that decadent sink-in feeling, while the Poly Fill will sit a touch more upright and offer a bit more bounce. Also worth noting that while the Feather Down cushions have an excellent recovery, they will need to be fluffed more frequently to restore their loft.
Yes. Our certified production partner uses only non-live-plucked down feathers. The certification is renewed every year after audit and inspection.
Kiln-dried hardwood and plywood reinforcement forms an indestructible frame. Frames are reinforced with corner blocking for increased stability, and finished with high-tenacity webbing and spring suspension systems.
Yes! All of our sectional components feature a zinc alligator clip mechanism on the underside that allows ottomans to detach and reattach.
Life can be messy. Luckily your sofa doesn't have to be.
Real talk: this writer has had a Neva Chaise Sectional in Corn Silk for three and a half years. There have been guest sleepovers, puppy accidents, and numerous slipcover washes. It has survived admirably and looks as good as the day it arrived.
We design every piece with longevity in mind, and believe "sustainability" means buying a high-quality product and using it forever. And like anything intended for the long term, these products require some care.
They are filled with feathers, so yes a little fluffing now and then goes a long way. They're covered in all-natural fabrics, so yes a dry clean once or twice a year will serve you well. That's not to say they're high maintenance—we find they look even better as they settle in—but it is to remind you that sometimes timelessness requires a bit of upkeep.
Everyday dust and dirt cleaning works best with a vacuum (and an upholstery attachment if you have one). Spills should be dabbed quickly with a soft cloth and distilled water to prevent stains or fading (tap water contains minerals which can draw color out of naturally-dyed fabrics).
We recommend dry-cleaning for best results, but we—along with many of our customers—have machine washed our fabrics with great results too. We just can't guarantee perfect machine-washing results across the board, since it's hard to know the nature of the stain, your kind of washer, etc.
If you choose to machine wash your slipcover, here are a few pointers:
Use mild detergent with no brighteners (less chemicals = less color run-off)
Close all zippers to avoid snags
Use cold water, on a gentle cycle
Air dry until the slipcover is just damp, and then finish in the dryer on low heat to fluff the fabric back up
Also, remember that consistent exposure to direct sunlight can lead to fading.
For everyday dust and dirt cleaning, we recommend gently brushing the surface with a clean, dry cloth or feather duster. Try to avoid moisture in general, but in case of spills, dab gently and quickly using a clean, dry cloth to prevent stains. If you’re going to use a leather cleaning or conditioning product, try it out in an inconspicuous spot to make sure it doesn’t affect the look or feel of the nubuck once it dries. Also remember that consistent exposure to direct sunlight can lead to fading.
First, keep in mind that these are not super upright foamy sofas. They will shrug and slouch and show signs of life—that’s the whole idea. To keep your cushions nice and lofty, give them a good fluffing every so often. It will help your sofa look great for longer, and ensure that the cushions wear in more evenly.
To remove everyday dust and dirt, a feather duster or clean, dry cloth will do the trick. Use a clean, dry cloth to wipe up any spills (and try to catch them as quickly as possible!). To avoid stains, rings or discoloration, it's best to use coasters for beverages and trivets or placemats for hot items.
If you're going to wipe your table, use a lightly dampened cloth and make sure to wipe the entire tabletop to ensure that the finish wears evenly. If a small amount of finish transfers to the cloth you're using, don't be alarmed—this is totally normal. We use only a non-toxic solvent solution and a light seal on our reclaimed woods to even out the patina and to avoid overpowering the color, details and imperfections that make each piece unique.
What is it about home?
Maybe it’s the way your things are just so. Or maybe it’s the way your things are all over.
Maybe it’s letting down your hair. Or letting out the dog.Or maybe it’s getting back to work.
Maybe it’s a sigh of relief—the peace and quiet. Or maybe it’s a kitchen timer, a blaring TV, and a “why is there blue marker on the sofa?”
At Sixpenny, we know home doubles as an office, a ballfield, and a movie theater. We understand that home sometimes looks more like a zoo than a museum. And we believe that no matter the shape, size, and state of your home, it should be the most comfortable, personal, enriching space in your world.
The way we see it, a successful furniture design always checks two boxes. The first box is “time” and the second box is “time”. Stay with us.
Think about all the time you spend with your furniture. Aside from your bed, your devices, and your toothbrush, few things in life get as much use. Now think about how long you keep your furniture. Longer than some past relationships? Longer than your car? Probably.
In order to comfort you day in and day out, and to outlast years of scratching paws, impromptu guests and wine spills, your furniture should be designed to enrich your life—to be sure all that time is well-spent.
We source the most luxurious, all-natural and durable linens and cottons, we overstuff our cushions with ethically-sourced down feathers, and we handcraft every frame from kiln-dried solid hardwood, to ensure that every piece of our furniture is timeless.
Our goal was to create the best quality furniture money can buy.
By designing, sourcing, and manufacturing all our furniture directly, we cut out traditional costs that normally inflate the price you pay by as much as six times. It allows you to get a better product for your money.
We've built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. And because we're a truly vertical company, we don’t have to sacrifice quality to offer you a more reasonable price.
Don't just take it from us.