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FAQ

Real talk.

We get it—buying furniture online raises some questions. Our goal here is to provide you with the most genuine, real-life-tested answers so you feel confident and informed.

Still need help? 

Orders

Visit your account dashboard to check in on an order at any time.

How can I track my order?

You can track an order at any time by logging into your account and selecting "orders" from the dashboard. If you have questions beyond that, you can contact us via live chat, email or phone.

When can I expect my order?

Made-to-order items take 10-12 weeks from order day to delivery day. Ready-to-ship items take 2-3 weeks.

How can I change or cancel my order?

If you would like to change your fabric or fill choice, you can do so within 10 days of purchase. Please note that this will add to the delivery lead time.

Any modifications after the 10-day mark will need to be processed as a cancelation.

If you would like to cancel your order before it ships, you can do so free of charge. Orders canceled after an item ships will incur a 10% restocking fee.

If you’d like to change or cancel an order, email [email protected] with your order number and your request and we'll take it from there.

Can I place a large order for a design project or business?

Absolutely. Feel free to explore our Designer Program or reach out to us directly at [email protected]

Can I place a custom order?

We're happy to help you with any custom requests. Email [email protected] so we can get a sense of your needs, and provide you with a quote. Please note that custom orders are not eligible for return.

Shipping & Delivery

All of our furniture ships free to the lower 48 states.

How much does shipping cost?

Shipping is always free, and we have two options for delivery: Threshold delivery is free. White glove delivery is $100.

Threshold deliveries will be left at the front door of your house or apartment building.

White glove deliveries will be brought into the room of your choice, unpacked, and assembled. You can also request that our delivery team remove all packaging. (Just remember to hang onto that packaging if you think you might want to return your order.)

If you’re ordering a large item (like a sectional) or have a tricky delivery path (like a walk-up apartment building), white glove delivery is the way to go.

How does delivery work?

Most of our products are delivered using free scheduled delivery. Our delivery partner will reach out to you to schedule a time window that works. On delivery day, they’ll bring the item to your doorstep.

You can also opt for white glove delivery for an additional $100 at checkout. Same idea as the scheduled delivery above, except our carrier will also bring the item into your room of choice, unpack it, and discard the packaging materials (if you like).

Please note: all deliveries require a signature (except those delivered by UPS).

How do I measure for delivery?

Measuring the height, width, and depth of doorways, hallways, stairwells and elevators leading into your home can often make or break a smooth delivery. As you're measuring the best pathway into your home, factor in ceiling height, banisters and lighting as well.

Each of our product pages lists dimensions (in inches) for your reference.

What shipping carrier will my order ship with?

For large items (like sofas), we use trusted third-party carrier partners. For smaller items (like slipcovers), we ship with UPS.

What if my order is damaged during delivery?

If your item arrives damaged, please contact us within five days of delivery so that we can help set you up with a replacement. If there is damage to the slipcover only, no need to send back the entire item—we will work to get you a replacement slipcover as quickly as possible.

Do you ship internationally?

Not yet! At the moment we only ship directly to the contiguous United States, but we’ve had customers utilize freight forwarders to receive our products. Feel free to email [email protected] with any specific questions.

Returns & Exchanges

Try your new furniture 30 days. Not over the moon? Returns and exchanges are free.

What’s your return/exchange policy?

Returns: We offer free returns within 30 days of receipt for items in original condition. If you're unsure about your purchase, remember to keep the original packaging—there will be a 10% restocking fee for items returned without it. Also note that white glove shipping costs are non-refundable and custom orders are final sale.

Exchanges: We can offer exchanges on certain items within 30 days of receipt. Please note that we do not accept exchanges for leather items.

If you'd like to return or exchange an item, email [email protected].

Do your products come with a warranty?

Yes! Our Limited Lifetime Warranty covers the original retail purchaser on all frames, springs, joints, legs, and hardware for the normal household useful life of the products. This Limited Lifetime Warranty does not apply to fabrics, cushioning, seams, tufting, stains, finishes, or any reclaimed wood materials.

For full details around our Limited Lifetime Warranty, please see our Terms of Service.

Do you offer price adjustments?

Yes! If you purchase an item within the 14 days prior to a sale, we'll happily adjust the price of your order to reflect the sale price.

Materials & Construction

A global tour of the finest quality fabrics and woods comes together at the hands of decades of hands-on craftsmanship.

Where are your products made?

Our materials are sourced globally (French flax, American and Austrian oak, etc.), our products are designed in New York, NY and Boulder, CO, and the final products are crafted with two long-term, state of the art production partners in China—one of which we own ourselves.

We're also planning to set up a production and assembly facility in Los Angeles, CA in 2021 (or as soon as the pandemic makes such an investment safe and responsible).

We‘ve built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. We would never claim to make the cheapest product—that’s not our goal—but we do aim to provide the best quality furniture that your money can buy.

Which fabrics are kid and pet friendly?

Our entire fabric catalogue is all natural, so from a health and wellness perspective, every one of them is life-friendly. In general, all our fabrics hold up beautifully to daily wear and tear, and are simple to keep clean. We’re dog owners who’ve dealt with our fair share of accidents, and our home sofa still looks as good as the day we got it.

That said, you’ll always be the best judge of what kind of fabrics suit your home environment. If your cat loves scratching the furniture, you’ll be safer with more tightly woven fabric options like Cotton Canvas or Light Weight Linen. If your dog jumps onto the sofa after each muddy play session, you'll be glad to have chosen a slightly darker color like Moon Dust or Ink Cap.

Since every home is different, we suggest you order swatches so you can get a feel for the fabrics and colors yourself.

What is Meridian Leather?

Our newest collection features a unique, nubuck leather which we believe is one of the most luxurious leathers your money can buy.

The full grain French hides are drum dyed for color richness and depth and hand-sanded for hours on end to create a seductively soft and impressively worn-in feel. Calling this just any old leather is like calling cashmere just any old fabric. There’s a wonderful suede-ish quality to it—except in the case of actual suede, the bottom (weaker) side of the hide is used. Again, these are all full grain hides—the highest quality leather on the market—double-stitched at every seam and meant to last and please for a very long time.

Listen, we know leather isn’t for everyone, and we especially know this particular leather isn’t for everyone. It features natural color variation, and can be trickier to clean than a cotton slipcover. But if you’re looking for something a little less expected, something truly indulgent, something that’s a lot softer than your run of the mill, stick-to-your-legs shiny leather, you will absolutely fall in love with Meridian Leather.

What happened to Paragon Leather?

It’s officially discontinued, but we can still accept special orders for certain Neva items.

If you’re interested in ordering Neva in Paragon Leather, email [email protected].

What’s the difference between the Feather Down and Poly Fill cushions?

The feel. Feather Down cushions are finished on top and bottom with a layer of 70% luxe feather down (90% feather, 10% down) and 30% poly fiber. Whereas Poly Fill cushions use a purely vegan poly fiber mix. Both cushions have the same high-density foam core which provides stability and longevity.

The Feather Down cushions will offer more of that decadent sink-in feeling, while the Poly Fill will sit a touch more upright and offer a bit more bounce. Also worth noting that while the Feather Down cushions have an excellent recovery, they will need to be fluffed more frequently to restore their loft.

Is your down/feather ethically sourced?

Yes. Our certified production partner uses only non-live-plucked down feathers. The certification is renewed every year after audit and inspection.

What are the frames made of?

Kiln-dried hardwood and plywood reinforcement forms an indestructible frame. Frames are reinforced with corner blocking for increased stability, and finished with high-tenacity webbing and spring suspension systems.

Are the sectional ottomans detachable?

Yes! All of our sectional components feature a zinc alligator clip mechanism on the underside that allows ottomans to detach and reattach.

Care

Life can be messy. Luckily your sofa doesn't have to be.

How do I make my sofa last?

Real talk: this writer has had a Neva Chaise Sectional in Corn Silk for three and a half years. There have been guest sleepovers, puppy accidents, and numerous slipcover washes. It has survived admirably and looks as good as the day it arrived.

We design every piece with longevity in mind. Beyond the use of natural materials, we believe "sustainability" also means buying a high-quality product and using it forever. And like anything intended for the long term, these products require some care.

They are filled with feathers, so yes a little fluffing now and then goes a long way. They're covered in all-natural fabrics, so yes a dry clean once or twice a year will serve you well. That's not to say they're high maintenance—we find they look even better as they settle in—but it is to remind you that sometimes timelessness requires a bit of upkeep.

What’s the best way to clean my slipcover?

Everyday dust and dirt cleaning works best with a vacuum (and an upholstery attachment if you have one). Spills should be dabbed quickly with a soft cloth and distilled water to prevent stains or fading (tap water contains minerals which can draw color out of naturally-dyed fabrics).

We recommend dry-cleaning for best results, but we—along with many of our customers—have machine washed our fabrics with great results too. We just can't guarantee perfect machine-washing results across the board, since it's hard to know the nature of the stain, your kind of washer, etc.

If you choose to machine wash your slipcover, here are a few pointers:

Use mild detergent with no brighteners (less chemicals = more safe)

Close all zippers to avoid snags

Use cold water, on a gentle cycle

Air dry (our slipcovers are not pre-shrunk)

Also, remember that consistent exposure to direct sunlight can lead to fading.

What’s the best way to care for Meridian Leather?

For everyday dust and dirt cleaning, we recommend gently brushing the surface with a clean, dry cloth or feather duster. Try to avoid moisture in general, but in case of spills, dab gently and quickly using a clean, dry cloth to prevent stains. If you’re going to use a leather cleaning or conditioning product, try it out in an inconspicuous spot to make sure it doesn’t affect the look or feel of the nubuck once it dries. Also remember that consistent exposure to direct sunlight can lead to fading.

What’s the best way to care for the cushions?

First, keep in mind that these are not super upright foamy sofas. They will shrug and slouch and show signs of life—that’s the whole idea. To keep your cushions nice and lofty, give them a good fluffing every so often. It will help your sofa look great for longer, and ensure that the cushions wear in more evenly.

What’s the best way to care for a wood table?

Use a feather duster or wipe with a clean, dry cloth to remove everyday dust and dirt. Quickly and gently wipe spills with a soft, damp cloth and then dry to prevent stains. But honestly, coasters are the way to go. Moisture and heat are not friends with natural woods.

About Sixpenny

Our story

What is it about home?

Maybe it’s the way your things are just so. Or maybe it’s the way your things are all over.

Maybe it’s letting down your hair. Or letting out the dog. Or maybe it’s getting back to work.

Maybe it’s a sigh of relief—the peace and quiet. Or maybe it’s a kitchen timer, a blaring TV, and a “why is there blue marker on the sofa?”

At Sixpenny, we know home doubles as an office, a ballfield, and a movie theater. We understand that home sometimes looks more like a zoo than a museum. And we believe that no matter the shape, size, and state of your home, it should be the most comfortable, personal, enriching space in your world.

Our designs

The way we see it, a successful furniture design always checks two boxes. The first box is “time” and the second box is “time”. Stay with us.

Think about all the time you spend with your furniture. Aside from your bed, your devices, and your toothbrush, few things in life get as much use. Now think about how long you keep your furniture. Longer than some past relationships? Longer than your car? Probably.

In order to comfort you day in and day out, and to outlast years of scratching paws, impromptu guests and wine spills, your furniture should be designed to enrich your life—to be sure all that time is well-spent.

We source the most luxurious, all-natural and durable linens and cottons, we overstuff our cushions with ethically-sourced down feathers, and we handcraft every frame from kiln-dried solid hardwood, to ensure that every piece of our furniture is timeless.

Our prices

Our goal was to create the best quality furniture money can buy.

By designing, sourcing, and manufacturing all our furniture directly, we cut out traditional costs that normally inflate the price you pay by as much as six times. It allows you to get a better product for your money.

We've built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. And because we're a truly vertical company, we don’t have to sacrifice quality to offer you a more reasonable price.

Reviews

Don't just take it from us.

Sometimes I sit in it when I walk by even if it’s just for a few seconds.
Michael
We've had the sofa for over a month now and absolutely love the Amelia sofa for our family! The sofa is so cozy to sit on and the removable slipcovers have made it super family-friendly. We have a toddler and dogs, so it was essential to get a sofa with removable covers. The slipcovers are so easy to remove and wash which allows us to enjoy the sofa instead of worrying about a spill happening! It perfectly matched the cozy cottage style of our home and I am so happy with the sofa, I've loved Sixpenny sofas for years they never disappoint.
Liz
This chair is truly a dream, it's like sitting on a cloud! Delivery was awesome, very well packed! Made so beautifully!
Ashley
So comfy, so soft, so big, so pretty, very well made, I could not be happier with them! Delighted in every way!
Juan
These couches are the most comfortable I have ever had, and each member of my family of five concurs. In fact, my 17-year-old, 6'1" son has been sleeping on one nightly. I am delighted with both the color and the fabric too. Jasmine Rice is so versatile as it goes with both greys and beiges and I just love the look and feel of the linen. The Neva truly is understated elegance at its best.
Grace
The sofa equivalent of a human hug. I bought Neva for our living room about a year ago and am thinking about getting the sectional also. It's like an entire down pillow. So comfortable.
Niki
I am so happy with our new loveseat sofa. At first I had trouble deciding on the fabric and color because their selection is beautiful. I ordered the corn silk and the fabric and color is just what we wanted. The sofa is very comfy and has lots of space for more than two people. The back seats are high enough for back support. What I really love about this sofa is that the covers are machine washable. Perfect for a family with lots of traffic in the living room.
Alejandra
This is hands down the nicest sofa I’ve ever owned! Such high quality from the down filled cushions to the beautiful fabric every detail is perfection! And it’s sooo comfortable!! We hope to enjoy its timeless style for many years to come!
Amanda
We recently got the Neva 84" Sofa, Medium Weight Linen in Jasmine Rice, and we love it! Customer service was awesome. It’s super comfortable. Color is wonderful. And the dogs have been making their way onto it so we’re very happy that we can remove and clean the cover. Highly recommend!
Nicole
I could not be more in love with our Gabriel sofa!! I did an extremely in depth search for the perfect sofa for months and months, and this sofa has it all. The clean lines, slim arms and bench seat make it look super high end, yet it's extremely comfortable and can withstand the abuse of my active toddler....Overall working with Sixpenny was an absolute dream, and the delivery process went so smoothly it left my husband and I with giddy smiles on our faces.
Ally
This sofa is the most comfortable and beautiful piece of furniture I have ever owned!!!! We could not be happier. Excellent quality and service.
Jackie
From order to delivery, Sixpenny exceeded my expectations. The couch is even prettier in real life, and the quality is unmatched. I find myself wanting to sleep in my living room over the bedroom fairly often. The ultimate cozy couch! If you are thinking about it - do it! It’ll be the best furniture decision you ever make.
Daniel
This is more than we wanted to spend on a couch, but it was worth every penny (no pun intended). Incredibly comfortable, great quality and, most importantly, GORGEOUS. Despite our 4-year-old's efforts to ruin it with sandy shoes and food crumbs, so far it's been super easy to clean – everything brushes off or spot cleans instantly. I didn't expect velvet to be so low-maintenance. The only negative is that we never want to leave the house now.
Mackenzie
I love the look and feel of this sofa! I got the 72" Gabriel Sofa and it's the perfect sofa for my small cottage. I also love that I can throw the slipcovers in the wash, since I live near the beach and have a dog. It's got a very French, effortlessly chic look I love and is super cozy for watching movies and reading. Wonderful company to work with, as well!
Victoria
We've owned the Elias Sofa for a little over a month now and L O V E this sofa. It's the perfect blend between modern & classic - which was important to me when designing our living room space. I love the clean lines but European style arms.
Jordana
This is by far the most comfortable chair - very well made and sturdy. It’s like sitting on a big fluffy cloud!
Angie