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We get it—buying furniture online raises some questions. Our goal here is to provide you with the most genuine, real-life-tested answers so you feel confident and informed.
Still need help?
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We're currently building an updated order tracking system, so in the meantime our Customer Experience team will be able to provide the most detailed look at your order status. We'll also keep you posted along the way—you can expect email updates at important mile markers throughout the production and shipping processes (i.e. before your order arrives at our Los Angeles distribution center, once your order has shipped, and once we're ready to set up delivery).
Any questions beyond that? Reach out to us via live chat or email [email protected].
Great question. The short version (as you might've guessed) is covid-19-related port congestion.
The longer version is that an unprecedented surge in shipments nationwide, met with a severe shortage of staff (due to covid-19 contraction or great precautions) has made it very difficult for us to predict when orders arriving at our California ports can get picked up and transferred to our warehouse, and ultimately to you. Ships can't dock, those carrying covid-related supplies receive priority, and something's got to give.
We've worked hard to streamline as much of the process as we can control, and the 14-16 week timeline is our way of setting realistic expectations based on what we've seen on the ground over the last several months.
So thank you for bearing with us! If you have any other questions regarding our lead times or covid-19-related updates, please don't hesitate to email [email protected].
If you would like to change your fabric or fill choice, you can do so within 10 days of purchase. Please note that this will add to the delivery lead time.
Any modifications after the 10-day mark will need to be processed as a cancelation.
If you would like to cancel your order before it ships, you can do so free of charge. Orders canceled after an item ships will incur a 10% restocking fee.
If you’d like to change or cancel an order, email [email protected] with your order number and your request and we'll take it from there.
We're happy to help you with any custom requests. Email [email protected] so we can get a sense of your needs, and provide you with a quote.
Keep in mind that we will honor your custom order quote for up to 120 days. If you wish to purchase beyond that timeframe, your quote will be reassessed and the pricing may be subject to change.
Please note that custom orders are not eligible for promotion and are final sale.
A made-to-order piece is any item from our current catalogue that we don't currently have in stock. If you order a made-to-order item, we will make it from scratch, just for you. The lead time for these orders is currently 14-16 weeks, and our normal 30-day return policy applies.
Custom orders are those with specifications other than the existing assortment available online (i.e. an Aria Banquette with updated dimensions). If you request a custom order, we'll get back to you with a price quote and rendering. Please note that custom orders are not eligible for promotion and are final sale.
Nope, you can only purchase Sixpenny furniture and slipcovers through our site. Any product purchased through third-party resale is inelgible for our warranty and company policies.
We design, manufacture, and dispatch our furniture directly, which gives us visibility into our entire production line. Because we oversee the entire process from construction to delivery, we can confidently stand behind the integrity of our products. If a product is acquired through a reseller, that visibility no longer exists, and we cannot fully know how their previous handling and care of the product may affect its future.
All of our furniture ships free to the lower 48 states.
Usually, yes. These in stock items normally arrive within 2-3 weeks. To see whether we have an item in stock and ready to ship, click the "Ready to ship" box on any product page or look for a "Ready to ship" note near the product specs.
Shipping is always free, and we offer two delivery service options— complimentary threshold delivery and white glove delivery, which costs $100.
If you’re ordering a large item (like a sectional) or have a tricky delivery path (like a walk-up apartment building), white glove delivery is the way to go.
We offer two delivery services: complimentary threshold delivery and white glove delivery, which is $100.
If you opt for threshold delivery, our delivery carrier will leave your shipment at the front door of your house or apartment. If you opt for white glove delivery, our delivery carrier will bring your shipment into the room of your choice, unpack your product, and complete any necessary assembly. The team will also offer to remove your packaging but only take them up on it if you're confident you will not be making a return or requesting an exchange—items returned without their original packaging will incur a 10% restocking fee.
If you're ordering a large item like a sectional or have a tricky delivery path, like a walk-up apartment building, we recommend going with the white glove delivery.
For more info, check out our post on the two delivery options.
Most of our products are delivered using free scheduled delivery. Our delivery partner will reach out to you to schedule a time window that works. On delivery day, they’ll bring the item to your doorstep.
You can also opt for white glove delivery for an additional $100 at checkout. Same idea as the scheduled delivery above, except our carrier will also bring the item into your room of choice, unpack it, and discard the packaging materials (if you like).
Please note: all deliveries require a signature (except those delivered by UPS).
Measuring your space for delivery is a crucial step in the order process, and important details are often overlooked.
Taking note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home can often make or break a smooth delivery.
For more info, check out our post on how to measure for delivery.
For large items (like sofas), we use trusted third-party carrier partners. For smaller items (like slipcovers), we ship with UPS.
If your item arrives damaged, please contact us within 5 days of delivery so that we can help set you up with a replacement. If there is damage to the slipcover only, no need to send back the entire item—we will work to get you a replacement slipcover as quickly as possible.
At the moment, no. The pandemic has made delivering within the U.S. challenging enough as it is, and we're focusing all our efforts on meeting that challenge thoughtfully. If at some point we do offer international shipping, we'll make sure to update this answer so you'll be the first to know.
Try your new furniture 30 days. Not over the moon? Returns and exchanges are free.
Returns: We offer free returns within 30 days of receipt for items in original condition. If you're unsure about your purchase, remember to keep the original packaging—there will be a 10% restocking fee for items returned without it. Also note that white glove shipping costs are non-refundable and custom orders are final sale.
Exchanges: We can offer exchanges on certain items within 30 days of receipt. Please note that we do not accept exchanges for leather items.
If you'd like to return or exchange an item, email [email protected].
Yes! Our Limited Lifetime Warranty covers the original retail purchaser on all frames, springs, joints, legs, and hardware for the normal household useful life of the products. This Limited Lifetime Warranty does not apply to fabrics, cushioning, seams, tufting, stains, finishes, or any reclaimed wood materials.
For full details around our Limited Lifetime Warranty, please see our Terms of Service.
If you place an order within 14 days of the start of a sale, we'll happily honor the sale price. Feel free to reach out to [email protected] if your order falls inside of that window.
Also, keep in mind that we design and manufacture all of our furniture directly, which enables us to cut traditional costs that typically inflate prices. Rest assured, you will always be getting the best quality furniture for your money, regardless of whether you purchase during a sale.
We can't stack promotion codes, but all orders placed within 14 days of the start of a sale are eligible for a price adjustment. If you've used a promo code to place an order within that timeframe, reach out to [email protected] and we'll honor the higher discount.
A global tour of the finest quality fabrics and woods comes together at the hands of decades of hands-on craftsmanship.
Our materials are sourced globally (French flax, American and Austrian oak, etc.), our products are designed in New York, NY and Boulder, CO, and the final products are crafted with two long-term, state of the art production partners in China—one of which we own ourselves.
We're also planning to set up a production and assembly facility in Los Angeles, CA in 2021 (or as soon as the pandemic makes such an investment safe and responsible).
We‘ve built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. We would never claim to make the cheapest product—that’s not our goal—but we do aim to provide the best quality furniture that your money can buy.
Our entire fabric catalogue is all natural, so from a health and wellness perspective, every one of them is life-friendly. In general, all our fabrics hold up beautifully to daily wear and tear, and are simple to keep clean. We’re dog owners who’ve dealt with our fair share of accidents, and our home sofa still looks as good as the day we got it.
That said, you’ll always be the best judge of what kind of fabrics suit your home environment. If your cat loves scratching the furniture, you’ll be safer with more tightly woven fabric options like Cotton Canvas or Light Weight Linen. If your dog jumps onto the sofa after each muddy play session, you'll be glad to have chosen a slightly darker color like Moon Dust or Ink Cap.
Since every home is different, we suggest you order swatches so you can get a feel for the fabrics and colors yourself.
The Washed Cotton Linen is our lightest fabric, but offers a crisp breeziness that makes it one of our best-sellers. In fact, it is so pleasantly lightweight that it naturally develops a subtle crimp and slight give during the weaving process.
These characteristics, while wonderful to spend time on, aren't as well-suited for our fixed collections like Aria and Olea (those with slipcovers that attach to the underside of the frame using Velcro). A crinkly, slightly stretchy fabric simply doesn't shine when pulled taught and anchored into place.
Longevity is also a factor. While Washed Cotton Linen is quite durable, excess tugging, stretching, and Velcro-ing do put such a lightweight fabric at risk for over-stretching, sagging, and even tearing, so we only offer it on collections with slipcovers that hang freely.
Thread-Dyed Cotton Linen is a cotton linen blend, not unlike some of our other fabric families, but the biggest difference (as you might've guessed by the name) is the way the fabric is dyed. While our other fabrics are dyed after the fabric has been woven into a fabric sheet, we dye each individual yarn of Thread-Dyed Cotton Linen, and then weave the sheets of fabric.
By saturating each thread with pigment before the weaving process, we're able to achieve stunning color depth and variation, and can offer a product that is easier to clean and to care for.
Our newest collection features a unique, nubuck leather which we believe is one of the most luxurious leathers your money can buy.
The full grain French hides are drum dyed for color richness and depth and hand-sanded for hours on end to create a seductively soft and impressively worn-in feel. Calling this just any old leather is like calling cashmere just any old fabric.
There’s a wonderful suede-ish quality to it—except in the case of actual suede, the bottom (weaker) side of the hide is used. Again, these are all full grain hides—the highest quality leather on the market—double-stitched at every seam and meant to last and please for a very long time.
Listen, we know leather isn’t for everyone, and we especially know this particular leather isn’t for everyone. It features natural color variation, and can be trickier to clean than a cotton slipcover. But if you’re looking for something a little less expected, something truly indulgent, something that’s a lot softer than your run of the mill, stick-to-your-legs shiny leather, you will absolutely fall in love with Meridian Leather.
Our Feather Down and Poly Fill cushions look and feel very similar. We engineer our shredded Poly Fill to mimic the decadent, sink-in experience associated with feather-filled cushions, and truthfully, sometimes we can't even tell the difference.
Our Poly Fill consists of entirely vegan poly fiber, while our Feather Down is a mix of ethically-sourced feather, ethically-sourced down, and vegan poly fiber.
Both fills are loose (not just big bricks of foam), and contents will shift around and shape to your favorite spots over time. Regular fluffing is strongly encouraged for both Feather Down and Poly Fill cushions to keep them looking and feeling like their prettiest, perkiest selves.
For more info, check out our post on Feather Down and Poly Fill.
We're an almost entirely vertical company, which allows us to be very deliberate about the vendors we work with. Our distributor only uses non-live-plucked down feathers, which they obtain as natural byproducts of the food industry. They're audited and inspected by the Feather and Down Association every year, and their certification is renewed annually.
Of course, we understand that Feather Down isn't for everyone. It's why we put so much effort into making our Poly Fill as similar in feel as possible.
Aside from the fill, all of our cushions are constructed in the same way.
Every seat cushion contains a foam core, regardless of whether you choose Feather Down or Poly Fill—this provides the seat with structure for longevity and stability, so you don't sink so far into your sofa that you can't get up. Beyond that, every seat cushion contains at least some (for both Feather Down and Poly Fill) vegan poly fiber. It's a soft, durable material that helps add balance to even the feather and down cushions. That leaves a little less than a third for your choice of fill.
In the case of Feather Down orders, that remaining loose fill is feather and down (9:1 feather to down ratio, because if we added any more down you'd sink all the way into the floor). For Poly Fill orders, it's just more of the same vegan poly fiber.
Back cushions contain no foam, and are filled with 70% feather and down and 30% vegan poly fiber for Feather Down orders. Poly Fill orders are filled with 100% vegan poly fiber.
"High Density Foam" is a material commonly used in furniture construction for structure and stability. As a rule, the higher the density, the longer the foam (and your furniture) will maintain its shape. A foam density of 23kg/m3 or above is generally considered high density.
Density is the measurement of mass by volume—how much stuff is compacted into a single unit of space. The "firmness" of foam is measured by how much pressure is required to compress it. Two pieces of foam can have the same density but different levels of firmness.
The "Support Layer" of High Density Foam at the core of all our cushions has the same density as the "Firmness Layer" of High Density Foam we use in our dining banquettes (38kg/m3). However, because comfortable dining requires a bit more structure than sofas built for lounging, the "Firmness Layer" of foam in our banquettes has a firmness level of 80, compared to the "Support Layer" firmness of 30.
A "Support Layer" of high density foam sits at the center of all our cushions. This foundational core has a density of 38kg/m3 and firmness of 30, and provides structure, stability, and a level surface for the loose fill—it also helps the cushions maintain their shape over time.
Our "Comfort Layers" of high density foam have a lower density (26kg/m3) and are slightly less firm (firmness level 20) for a bit of squishy give. Supplementary Comfort Layers of foam surround the Support Layer in Neva and Elias' cushions for a bit of extra sink-in softness.
That's not to say our collections constructed without Comfort Layers aren't soft—our ethically-sourced Feather Down or Vegan Poly Fill lends a bit of fluff to even our more supportive styles.
Unfortunately, no. All of our products are made using collection templates, and we're unable to break apart a style in order to sell pillows or cushions separately (not even Olea's adorable round back cushions). Lumbar cushions are included on some specific collections (Aria, Elias, Camino, and Devyn sectionals), while Gabriel has extra arm pillows.
If you need to order a replacement cushion for a product you already own, contact our team at [email protected], and we'll happily look into it.
Kiln-dried hardwood and plywood reinforcement forms an indestructible frame. Frames are reinforced with corner blocking for increased stability, and finished with high-tenacity webbing and spring suspension systems.
Absolutley! Modular sectionals are all about options and are meant to grow and change with you and your space. Add components until your sofa is so vast you have to squint to see the other end. Take a section from the center and push it across the room to create a chair and loveseat set. There are no wrong answers, only possibilities!
If you'd like to place an order or receive a quote for an individual component of a sectional, reach out to [email protected]. Please note that all individual modular pieces are considered special orders are final sale—they cannot be returned or exchanged.
Yes! All of our sectional components feature a zinc alligator clip mechanism on the underside that allows ottomans to detach and reattach.
Life can be messy. Luckily your sofa doesn't have to be.
Real talk: this writer has had a Neva Chaise Sectional in Corn Silk for three and a half years. There have been guest sleepovers, puppy accidents, and numerous slipcover washes. It has survived admirably and looks as good as the day it arrived.
We design every piece with longevity in mind, and believe "sustainability" means buying a high-quality product and using it forever. And like anything intended for the long term, these products require some care.
The cushion fill is loose—constructed with your choice of Feather Down or Vegan Poly Fill—so yes a little fluffing now and then goes a long way. They're covered in all-natural fabrics, so a dry clean once or twice a year will serve you well. That's not to say they're high maintenance—we find they look even better as they settle in—but it is to remind you that sometimes timelessness requires a bit of upkeep.
For everyday dust and dirt, a vacuum works best (with an upholstery attachment if you have one).
For laundering and stain removal, we strongly recommend dry cleaning. Our all-natural slipcovers are detachable, which means you can take them in for professional laundering as you would any other luxury fabric—it's one of the best (and most convenient) parts about our seating collections. (Think of a high-quality linen suit. You could wash it at home, but why?)
Of course, not all dry cleaners are created equal. Laundering all-natural fabrics is a delicate process, especially when it comes to linen. Vet your dry cleaner, give them a Google, ask questions, and request that they avoid high heat whenever possible.
Through our own extensive testing (and feedback from many of our customers), we've also found that mindful machine washing is a great at-home option. Use cold water, a mild detergent, and wash on a gentle cycle (remember to close all the zippers!). Then air dry until the fabric is almost completely dry, and finish in the dryer using low heat (or no heat at all) to fluff the fibers back up to their usual, perky selves.
Whether you dry clean or machine wash, we recommend laundering all components of the slipcover at the same time to ensure even wear and color uniformity.
For more info, check out our post on how to clean your all-natural slipcover.
Before you get dabbing, keep in mind that some of our fabrics respond better to spot-cleaning than others.
That said, we do not recommend spot-cleaning any of our hand-dyed fabrics—the Medium Weight Linen, Light Weight Linen, and Washed Cotton Linen.
For our hand-dyed fabrics, simply absorb the excess spill with a clean white cloth before dry-cleaning or machine-washing. (Again, stain removal is probably best left to professionals, especially when it comes to hand-dyed linen.)
To pre-treat a spill prior to dry-cleaning or machine-washing, place a clean, white cloth, onto the affected area to absorb any excess liquid, or use a spoon to scrape up any thicker standing spills (like ketchup). Then, using another clean, white cloth, gently dab mild detergent (or enzymatic cleaner if your slipcover is white) on the spill without soaking the fabric. Do not rub the spill—it can spread the stain or lift the dye, causing discoloration or damage.
We strongly suggest testing the detergent on an inconspicuous part of the slip before using it to treat the spill.
For Light Weight Linen, Medium Weight Linen, and Washed Cotton Linen only absorb the excess spill with the cloth and skip the detergent—adding detergent or extra water to the stain could damage the fabric.
For more info, check out our post on how to clean your all-natural slipcover.
Simply put, slipcovered sofas and chairs won't look photoshop-perfect all the time. They will wrinkle and crease and move around as you spend time on them. The good news is 1. this makes for a more beautiful, easy-breezy appearance, and 2. there are plenty of simple ways to zhuzh things so they look good as new.
A steamer will go a long way toward relaxing your slip (which will relax you) when wrinkles appear. Even a small handheld steamer will do the trick.
If you feel like your slip is draping unevenly, it only takes a bit of strategic zhuzhing to pull it into place (and a bit of help from your trusted steamer). Pull the seat cushions off so you can adjust the entire slip to sit the way you like, and tuck the loose fabric back into the frame to keep things tidy.
For more info, check out our post on how to care for your slipcovered furniture.
All of our fabrics are rigorously tested and meet industry-established benchmarks for colorfastness and fade resistance, however any fabric—natural or synthetic—will fade over time with consistent sun exposure. But dark and brightly pigmented colors are the quickest to absorb light and heat, making them more likely to fade in direct sunlight. To prevent fading, avoid placing your furniture smack in front of a sunny window or heat sources like radiators. Periodically rotating your cushions will also go a long way.
For more info, check out our post on colorfastness.
It's normal to see very subtle fading when all-natural fabrics are entirely saturated with water. This is especially true of dark colors, bright colors with a lot of pigment, and materials constructed with all or primarily all-natural linen (i.e. Light Weight Linen, Medium Weight Linen, and Washed Cotton Linen).
It's also perfectly normal to see a bit more color runoff than usual the first time you wash your slipcover at home (if you choose to do so). We pre-wash our fabrics during production to rid the materials of excess dye. But, the darker the color, the more pigment is needed to saturate the fiber, the more likely some runoff occurs the first time you wash at home. Think of a good pair of dark jeans—it's often recommended to wash denim in cold water before wearing them to remove excess dye, lock in the color, and prevent color transer.
If you choose to launder your slipcover at home, use a cold, gentle cycle with the zippers closed to reduce friction and don't overcrowd the machine. Air-dry until just barely damp, and then use a tumble dry cycle on low or no heat to fluff the fabric back to its regular, perky self. We also recommend washing all components of your slipcover in the same session to ensure even wear and color uniformity.
For more info, check out our post on colorfastness.
Every so often, give your Meridian Leather a quick brush to distribute its natural oils and maintain its luster and decadent texture.
Brushing the leather in both directions for five minutes should do the trick. For regular upkeep, it's best to use a brush with soft bristles specifically designed for the delicate nap of nubuck. This is also the best way to remove everyday dust and dirt.
For dirt that's a bit more caked in, you'll first want a brush with coarser bristles, like brass wire. (Don't go attacking it with steel wool or anything, we're still talking brushes designed with fine leather in mind.)
For spills, gently soak up standing liquid with a clean, dry cloth before lightly dabbing to prevent stains. Spills happen, but they should be taken care of as quickly as possible.
We don't specifically recommend the use of leather cleaner or conditioner. But, if you do, make sure it's suitable for nubuck furniture, and test it out on an inconspicuous spot to make sure it doesn't affect the look or feel of the nubuck once it dries.
To prevent fading, keep your Meridian Leather out of the path of direct sunlight and periodically rotate your cushions.
For more info, check out our post on how to care for Meridian Leather.
First, keep in mind that these are not super upright foamy sofas. They will shrug and slouch and show signs of life—that’s the whole idea. To keep your cushions nice and lofty, give them a good fluffing every so often. It will help your sofa look great for longer, and ensure that the cushions wear in more evenly.
A feather duster or clean, dry cloth will do the trick to remove everyday dust and dirt from your wood table. Use a clean, dry cloth to wipe up any spills (and try to catch them as quickly as possible!). Always use a coaster under beverages and trivets or placemats under hot items to avoid stains, rings, or discoloration. Remember: heat and moisture are the nemeses of all-natural wood.
If you choose to wipe your table down, use a lightly dampened cloth and wipe the entire tabletop to ensure the finish wears evenly. Don't be alarmed if your piece is made of reclaimed wood (Heritage Oak or Heritage Pine) and a trace amount of finish transfers to the cloth. We subtly treat our reclaimed woods using only a non-toxic solvent solution and a light seal to even out the patina. This avoids overpowering the characteristics and imperfections that make each piece special.
For more info, check out our post on how to care for your wood table.
What is it about home?
Maybe it’s the way your things are just so. Or maybe it’s the way your things are all over.
Maybe it’s letting down your hair. Or letting out the dog.Or maybe it’s getting back to work.
Maybe it’s a sigh of relief—the peace and quiet. Or maybe it’s a kitchen timer, a blaring TV, and a “why is there blue marker on the sofa?”
At Sixpenny, we know home doubles as an office, a ballfield, and a movie theater. We understand that home sometimes looks more like a zoo than a museum. And we believe that no matter the shape, size, and state of your home, it should be the most comfortable, personal, enriching space in your world.
The way we see it, a successful furniture design always checks two boxes. The first box is “time” and the second box is “time”. Stay with us.
Think about all the time you spend with your furniture. Aside from your bed, your devices, and your toothbrush, few things in life get as much use. Now think about how long you keep your furniture. Longer than some past relationships? Longer than your car? Probably.
In order to comfort you day in and day out, and to outlast years of scratching paws, impromptu guests and wine spills, your furniture should be designed to enrich your life—to be sure all that time is well-spent.
We source the most luxurious, all-natural and durable linens and cottons, we overstuff our cushions with ethically-sourced down feathers, and we handcraft every frame from kiln-dried solid hardwood, to ensure that every piece of our furniture is timeless.
Our goal was to create the best quality furniture money can buy.
By designing, sourcing, and manufacturing all our furniture directly, we cut out traditional costs that normally inflate the price you pay by as much as six times. It allows you to get a better product for your money.
We've built our supply chain in a way that allows us to bring you the highest quality materials from around the world, and the irreplaceable craftsmanship that comes with decades of hands-on experience. And because we're a truly vertical company, we don’t have to sacrifice quality to offer you a more reasonable price.
Don't just take it from us.