The Library
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So, you've found your dream piece of furniture, you've selected fabric and fill, you've measured your space, and now it's down to one last decision: threshold or white glove delivery?
Here are some things to consider.
Q.
What is the difference between threshold and white glove delivery?
Threshold delivery is free: our delivery partner will bring your shipment to the front door of your house or apartment at your scheduled appointment time.
White glove delivery costs $100: our delivery partner will bring your shipment into the room of your choice, unpack your item, and complete any necessary assembly. They'll also offer to remove your packaging but only take them up on it if you're confident you will not be making a return or requesting an exchange—items returned without original packaging will incur a 10% restocking fee.
We strongly recommend white glove delivery if you're ordering a larger piece, like a sofa or sectional, or if there's a tricky path from the entry of your home to the room of your choice (i.e., long, twisty, or upstairs). If you're ordering something small or feel confident in your ability to get an item into your home, up any stairs, and assembled, threshold delivery will work just fine.
Ultimately, it's entirely your call. But $100 is a small price to pay for the headache (and backache) white glove delivery will spare you.
Want to upgrade? Please reach out to hello@sixpenny.com.
Q.
I live in an apartment building. Do I have to choose white glove delivery to get my package upstairs?
No! If you select threshold delivery, our delivery team will bring your shipment to the door of your unit. That said, many variables can affect the team's ability to move these extremely heavy boxes upstairs and to your door, so measuring all entryways, stairwells, elevators is crucial. We recommend giving yourself an extra 1-2 inches of wiggle room—if the team doesn’t feel they have sufficient space to make a successful delivery, your order will be returned to our warehouse and is subject to a 10% no-fit restocking fee.
We'll also send an email with instructions for how and when to send details to our team that may impact delivery (i.e., you live in a walk-up, the delivery path is tricky, your building needs a certificate of insurance, etc.). You'll also have an opportunity to chat with our delivery partner when they contact you to book your appointment. The more information we know ahead of time, the better.
Q.
Should I tip the delivery team?
Tipping your delivery team is not required or expected. That said, tipping for exceptional service is always appreciated. It's up to you!
Q.
Before I decide on a delivery method, how much does shipping cost?
Shipping is always free. We're committed to keeping it that way, even as international and domestic freight transport costs continue to rise.
Threshold and white glove are the two delivery services we offer—they provide different experiences once your new furniture arrives at your home.
Q.
Do I need an appointment for both threshold and white glove delivery?
Yes. Regardless of your delivery method, we'll reach out to you with a tracking number once your order ships from our Los Angeles distribution center, and shortly after that our delivery partner will contact you to confirm an appointment. They’ll also give you a heads-up prior to your scheduled date and time and let you know if there are any issues.
Need to reschedule? Reply directly to your appointment confirmation or email delivery@sixpenny.com for assistance.
Q.
Considering how much your furniture costs, shouldn't white glove delivery be included?
We completely understand that when you purchase furniture from Sixpenny, you're making a significant investment, which comes with certain expectations. We also know that other retailers may offer complimentary white glove delivery.
Truthfully, white glove delivery is never free, even if it's labeled as such. To cover the cost of assembly and unboxing for every shipment, most retailers bake the expense into other places: higher product prices or an automatic shipping fee on every purchase. We don't do that.
We'd never expect a customer to pay for a service they don't necessarily want or need. So, we choose to keep shipping free for everyone and offer white glove delivery as an optional service.
Q.
Will my package be left outside if I opt for threshold delivery?
Your order will never be left outside unattended. All deliveries require an appointment and a signature.
Q.
Will the white glove delivery team remove my old furniture?
No—the team isn’t able to move, disassemble, remove or dispose of any existing furniture items or doors, so please make sure to remove your old furniture ahead of time. If you choose not to clear out your old furniture before your shipment arrives, walk the delivery path to confirm that there's sufficient room.
Q.
If I pay for white glove delivery, will my shipment be expedited?
No. We don't prioritize the dispatch of white glove delivery purchases over those with threshold delivery.
Our goal is to provide you with an outstanding experience from when you first place your order to when it arrives at your door. The difference between white glove and threshold delivery is the extent of the service provided, not the quality. You can expect this close attention to detail whichever option you choose.
