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The Library / shipping & delivery

shipping & delivery

Getting to know your sofa.

Steam. 

When your slipcover gets wrinkled

Your sofa has traveled a long way over the course of several weeks. After a long trip, don't you sometimes need a bit of unruffling too? Same goes for ongoing use over time.

Pure linens and cottons (again, not fixed to the frame) will wrinkle. They just will. But relaxing them is actually quite relaxing. All you'll need is a steamer—even a small handheld one will give you the option to relax your fabric at any time and get it looking easy, breezy, and beautiful again, which will relax you. 

Fluff.

When your cushions get lumpy

All that feather (or poly) inside your cushions is moveable—it's what allows the air and fill to work together to create a fluffy soft seat. To keep things more evenly distributed, we use a cushion liner with sewn pockets, but as you and your family find your favorite spots, contents will shift and smush and bunch up. 

Pouf them back into shape with a bit of vigorous fluffing every now and then. Start from the outside edges, pushing the contents towards the center from all sides. Then set the cushion down and hit it from above to work the contents back out across the whole cushion. Don't be afraid to get your back into it.


Zhuzh.

When your slipcover looks uneven

We make every single slipcover to a collection template, so there shouldn't be any variation in size. If you're unhappy with the way your slip is grazing the floor, or if it looks uneven at the seams, a little strategic zhuzhing (and that steamer we mentioned earlier) will go a long way. 

Skirt of the slipcover looking a little too long? Or a little too short? Or a little crooked? Take the seat cushions off the sofa and tuck or tug the slipcover into and around the inner corners of the frame until the skirt length sits the way you want it to.

Seams looking a bit wobbly? Adjust the seam so it aligns with a straight line on the frame (like an arm) and tug and tuck until the rest falls into place. 

Snip.

When you notice a loose thread or fabric slub

For a fabric that's so light and airy, linen (and the process by which it's created) is incredibly complex. Subtle variations in texture and color occur naturally in linen and are to be expected here and there. We prefer to celebrate these imperfections rather than cover them up for the sake of uniformity. Synthetics might be "perfect," but Mother Nature is better. 

Occasional snagging is normal too. If your sofa has a loose thread here or there, just snip it off with a pair of sharp scissors.


Buying a sofa online isn't easy, we know. We also know that while a picture is worth 1,000 words, basing expectations for a new sofa on photos from our website and Instagram doesn't always align with real life. The picture-perfect sofas and stylized spaces are a glimpse of our products at their most manicured, but like anything, signs of use will show with everyday enjoyment. 

In an attempt to better introduce you to your new future sofa, here are some key characteristics to keep in mind. 

First, this is a slipcovered sofa, not an upholstered one. The slipcover comes off (aka is not permanently stapled into place). We make them this way intentionally so you can remove, wash, and swap out the slipcover as you like. For that reason, the slipcover will move around and wrinkle. It won't look photoshop perfect all the time—but in our opinion, that lived-in, easy-breezy beauty is kind of the point. 

Second, this sofa is filled with feathers (or vegan poly fill made to imitate the feel of feathers), not just a block of foam. These lofty materials will shift around and settle over time. Sometimes you will need to fluff your cushions (with vigor!) to perk them back up. 

We've lived with these sofas for years, and our goal here is to make sure there are as few surprises as possible. Generally speaking, all it takes to keep your sofa looking great is a little bit of TLC (in the form of a steamer and a set of hands).

Q.

Why aren't your slipcovers made with "performance" or wrinkle-resistant fabrics?

While performance slipcovers might be less prone to creasing, their "wrinkle-resistance" typically comes from synthetic materilas in the fabric composition or from chemical sprays. Synthetics and chemicals are decidedly not us. 

Q.

If I go back and request white glove delivery after reading this post, will the delivery team steam everything for me?

No. But why deprive yourself the pleasure of using a hand-held steamer?